Privacy Policy
New Chance New Choice (NCNC) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our programs, or communicate with our organization. By using our services, you agree to the terms outlined in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect personal and non-personal information to provide, improve, and protect our services. This information may be collected directly from you, through automated processes, or from third parties.
1.1 Personal Information You Provide Voluntarily
We collect personal information when you:
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Fill out forms on our website (e.g., contact, donation, volunteer, or application forms).
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Register for our services, including behavioral health programs or group home residency.
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Donate, sign up for events, or engage with our fundraising efforts.
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Contact us via phone, email, or in person.
This information may include:
✅ Name, address, phone number, and email.
✅ Date of birth, gender, and demographic details.
✅ Health-related information (only if required for service eligibility).
✅ Payment details (when making donations or payments for services).
✅ Any additional information you provide voluntarily.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain non-personal data:
✅ IP address, browser type, and operating system.
✅ Website activity (e.g., pages viewed, time spent on the site).
✅ Cookies and tracking technologies that help improve user experience.
1.3 Information from Third Parties
We may receive personal information from trusted third-party partners, including:
✅ Referral agencies, healthcare providers, or social service organizations.
✅ Background check services (for volunteers and group home applicants).
✅ Payment processors (when processing donations or service payments).
2. HOW WE USE YOUR INFORMATION
NCNC uses your information only for legitimate purposes, including:
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Providing Services
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Processing program applications, behavioral health service enrollments, or group home residency requests.
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Communicating with participants regarding appointments, eligibility, or program updates.
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Fundraising & Donations
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Processing and acknowledging donations securely.
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Keeping donors informed of our mission, upcoming events, and impact reports.
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Website & User Experience Improvements
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Enhancing website functionality, security, and accessibility.
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Analyzing user behavior to improve services and engagement.
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Legal & Compliance Obligations
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Meeting government, regulatory, and legal requirements.
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Investigating and preventing fraud, security breaches, or misuse of services.
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3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade personal information to third parties. However, we may share necessary information under the following circumstances:
3.1 With Trusted Service Providers
We may share personal data with third-party service providers that assist in:
✅ Payment processing (e.g., Stripe, PayPal).
✅ IT support, data security, or cloud hosting services.
✅ Program referrals (e.g., collaborating nonprofits, government agencies).
3.2 Legal Disclosures & Compliance
We may disclose information if required by law, including:
✅ Compliance with a subpoena, court order, or legal process.
✅ Protecting the rights, property, or safety of NCNC, its staff, participants, or the public.
3.3 Emergency Situations
If a participant is in immediate danger (e.g., self-harm, abuse, or medical emergency), we may share information with medical professionals, law enforcement, or emergency responders as necessary.
1. INFORMATION WE COLLECT
We collect personal and non-personal information to provide, improve, and protect our services. This information may be collected directly from you, through automated processes, or from third parties.
1.1 Personal Information You Provide Voluntarily
We collect personal information when you:
-
Fill out forms on our website (e.g., contact, donation, volunteer, or application forms).
-
Register for our services, including behavioral health programs or group home residency.
-
Donate, sign up for events, or engage with our fundraising efforts.
-
Contact us via phone, email, or in person.
This information may include:
✅ Name, address, phone number, and email.
✅ Date of birth, gender, and demographic details.
✅ Health-related information (only if required for service eligibility).
✅ Payment details (when making donations or payments for services).
✅ Any additional information you provide voluntarily.
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain non-personal data:
✅ IP address, browser type, and operating system.
✅ Website activity (e.g., pages viewed, time spent on the site).
✅ Cookies and tracking technologies that help improve user experience.
1.3 Information from Third Parties
We may receive personal information from trusted third-party partners, including:
✅ Referral agencies, healthcare providers, or social service organizations.
✅ Background check services (for volunteers and group home applicants).
✅ Payment processors (when processing donations or service payments).
2. HOW WE USE YOUR INFORMATION
NCNC uses your information only for legitimate purposes, including:
-
Providing Services
-
Processing program applications, behavioral health service enrollments, or group home residency requests.
-
Communicating with participants regarding appointments, eligibility, or program updates.
-
-
Fundraising & Donations
-
Processing and acknowledging donations securely.
-
Keeping donors informed of our mission, upcoming events, and impact reports.
-
-
Website & User Experience Improvements
-
Enhancing website functionality, security, and accessibility.
-
Analyzing user behavior to improve services and engagement.
-
-
Legal & Compliance Obligations
-
Meeting government, regulatory, and legal requirements.
-
Investigating and preventing fraud, security breaches, or misuse of services.
-
3. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade personal information to third parties. However, we may share necessary information under the following circumstances:
3.1 With Trusted Service Providers
We may share personal data with third-party service providers that assist in:
✅ Payment processing (e.g., Stripe, PayPal).
✅ IT support, data security, or cloud hosting services.
✅ Program referrals (e.g., collaborating nonprofits, government agencies).
3.2 Legal Disclosures & Compliance
We may disclose information if required by law, including:
✅ Compliance with a subpoena, court order, or legal process.
✅ Protecting the rights, property, or safety of NCNC, its staff, participants, or the public.
3.3 Emergency Situations
If a participant is in immediate danger (e.g., self-harm, abuse, or medical emergency), we may share information with medical professionals, law enforcement, or emergency responders as necessary.
4. DATA SECURITY MEASURES
We implement strict security measures to protect your personal information:
✅ Encryption & Secure Servers: All sensitive data is encrypted and stored securely.
✅ Restricted Access: Only authorized personnel can access sensitive information.
✅ Regular Security Audits: We conduct periodic checks to detect and prevent breaches.
Despite these precautions, no online transmission or storage system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security, and any online interactions are at your own risk.
5. YOUR PRIVACY RIGHTS & CHOICES
5.1 Access & Update Your Information
You may:
✅ Request access to personal data we have on file.
✅ Ask for corrections to inaccurate information.
✅ Withdraw consent for certain uses of your data.
5.2 Opting Out of Communications
You can unsubscribe from NCNC emails, newsletters, or fundraising communications by clicking “Unsubscribe” at the bottom of our emails or contacting us directly.
5.3 Request Data Deletion
You may request deletion of your personal data unless it is required for legal, operational, or security reasons (e.g., financial records, background checks).
To exercise these rights, please contact us at:
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]
6. COOKIES & TRACKING TECHNOLOGIES
NCNC’s website uses cookies to improve user experience. You may:
✅ Adjust browser settings to disable cookies, though some site features may be affected.
✅ Use "Do Not Track" (DNT) browser settings, though our site may not respond to all DNT signals.
7. THIRD-PARTY LINKS & EXTERNAL WEBSITES
Our website may contain links to third-party sites (e.g., donation platforms, referral agencies, or resources). We are not responsible for their privacy policies or security practices. We encourage users to read external privacy policies before providing any personal information.
8. CHILDREN’S PRIVACY
NCNC does not knowingly collect information from children under 13 years old without verified parental consent. If you believe we have collected data from a child, please contact us immediately.
9. CHANGES TO THIS PRIVACY POLICY
NCNC reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and we will notify users of significant updates via email or website announcements.
By continuing to use our website and services after updates, you agree to the revised Privacy Policy.